Please verify that the billing information you have entered is the same as the information that your credit card issuing bank has on file. If you enter billing information that varies from what your bank has on file, your order will not go through.

Please try clearing your browser cache and cookies, and checking them out again. Feel free to reach out to our customer service team with your email address, device, and browser type for further assistance.

After your order is submitted, you will be directed to an order confirmation page with your order number. If you've reached this page, we've received your order and we are either reviewing your payment information or your order is ready to be processed. You should also receive an email confirmation shortly after your order is submitted to confirm that we received it. Once your order is shipped, you will receive an email confirming shipment.

Orders are processed and shipped Monday through Friday, within 1 to 3 business days of the order date. Please note that we do not process orders on weekends and major holidays. All processing times are estimates and may be subject to change.

In an effort to get our shipments to our customers as quickly as possible, your order cannot be canceled or modified once it is placed. However, you may be able to return your items to us once you receive them. Please refer to our Returns Questions for details.

PollyFab.com is committed to accessibility for all. We are working towards meeting all WCAG 2.0 AA standards, but we recognize we are not there yet. Read more about our commitment to accessibility. If you are in need of immediate assistance, please call us at (800) 975-8667.

Most of our styles are seasonal or limited editions; this means that once they sell out, they will not be restocked. However, some of our classic styles are frequently restocked.