Top Questions
Where's my stuff?
Enter your tracking number above to track your package. Tracking information can be found on your shipping confirmation email.
What is your return policy?
We accept unworn, unwashed, and unaltered items purchased directly from PollyFab.com that we receive within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) to our warehouse in FONTANA, California. For orders shipped to any outlying regions such as Alaska, American Samoa, Guam, Hawaii, Puerto Rico, the Virgin Islands, and APO/PO/DPO, you will be responsible for the shipping costs of your return. Shipping charges are not refundable. Gift cards (both physical and digital) and other items marked "All sales are final—no returns" are FINAL SALE and are not eligible for return or exchange. Please see "How do I return an item?" within Returns Questions below for further details.
Please set up your return as soon as you’ve had a chance to try on your PollyFab shoes. You can start your return at: PollyFab.com. Items placed with a warranty code or a Pro discount must be in new, unworn condition. Shipping costs are not refunded.
Return processing time
It can take 7-10 business days for our warehouse to process your, once we receive your return. We’ll send you a confirmation via email when your return has been refunded to the original payment method. Please note that shipping costs are not refunded.
PollyFab Instagram shop, Facebook shop and eBay store return policy
Enter your tracking number above to track your package. Tracking information can be found on your shipping confirmation email.
Items that can't be returned
PollyFab.com is unable to process returns of items purchased at another online retailer, Instagram shop, Facebook shop, or another retail store. Please contact the seller for return instructions.
If you received your order as a gift or you have any special discounts on your order, don’t hesitate to send us an email at service@pollyfab.com so we can help you with your return and reorder.
What are final sale items?
We price items at such a great deal for a limited promotional period and designate "All sales are final - No returns" on the product detail page. These items cannot be returned or exchanged.
Do you offer exchanges?
If you would like to make an exchange, start a return, and ship your item(s) back to us. Select the store credit refund method if you would like to wait for your return to be processed and a credit to be given before placing a new order. If you are concerned that your item may sell out, select the refund to your original method of payment and place your new order right away. Please note that if you elect to have your refund returned to your original payment method, you will be charged a $4.99 restocking fee. If you select store credit, the restocking fee will be waived. Shipping charges are not refundable. Once we receive your item(s), it will take some time to process your refund. This time may be extended during busy holiday or sale periods throughout the year. Due to constantly changing inventory, we cannot guarantee item availability.
How much does shipping and handling cost?
Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check PollyFab.com for current shipping rates and/or any promotions we may be offering.
Do you offer price adjustments?
We are committed to offering you exclusive offers on our latest styles, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.
