We accept unworn, unwashed, and unaltered items* purchased directly from PollyFab.com that we receive within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) to our warehouse in Dallas, Texas. When initiating your return, you will be asked if you'd like your refund posted to the original payment method for your order or in the form of store credit to use on PollyFab.com. If you elect to have your refund returned to your original payment method, you will be charged a $4.99 restocking fee. If you select store credit, the restocking fee will be waived. Shipping charges are not refundable. Gift Cards (both physical and digital) and other items marked "All sales are final - No returns" are FINAL SALE and are not eligible for return or exchange. Please see "How do I return an item?" below for further details.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

*Any product(s) that have been altered after delivery will not be accepted for return, including footwear or any other item(s) purchased from PollyFab that have been customized with PollyFab shoe tattoos. (PollyFab does not take responsibility for other items where PollyFab tattoos have been applied—including but not limited to computers, leather goods, phone cases, water bottles, etc.) After applying PollyFabshoe tattoos to any footwear or other item purchased, the item is considered a final sale and non-returnable.

At PollyFab, we stand behind our products. If, for any reason, you are not satisfied with a PollyFab product that you have purchased from us or one of our authorized sellers in the United States, you may request a refund or credit within 45 days of the date of purchase. Please note that we are unable to control the quality of PollyFab products sold by unauthorized sellers. Therefore, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The guarantee is also limited to original, end-user purchasers in the United States. All items marked as "Final Sale" are not eligible for the 45-Day Satisfaction Guarantee.

• To submit a Guarantee request, please contact PollyFabCustomer Service at service@pollyfab.com and have information available regarding where and when you purchased the product. You may also be asked to provide valid proof of purchase, submit photos of your product and its packaging, mail your product to PollyFab, or provide other information to assist PollyFabin processing your request. You must submit your Guarantee request within 45 days of the original date of purchase. If you are asked to mail your product to PollyFab, you must return the item at your own cost. PollyFabdoes not pay or compensate for return shipping costs.

• PollyFab reserves the right to verify information, require valid proof of purchase, and deny guarantee requests at its discretion in cases of suspected fraud or where PollyFab concludes that the purchaser has abused the guarantee. PollyFab may amend or terminate the Guarantee at any time without notice.

We price items at such a great deal for a limited promotional period and designate "All sales are final - No returns" on the product detail page. These items cannot be returned or exchanged.

If you are outside the contiguous United States (i.e., Alaska, Hawaii, Puerto Rico, APO/FPO, or another U.S. territory), you may return unworn, unwashed, and unaltered items*. Any such return must be received at our warehouse within 30 days of your order date, or it will not be accepted. We do not provide a return shipping label if you are outside the contiguous United States

Dock #2, 10886 Citrus Ave
Fontana, CA 92337
United States

Items should be returned within 30 days of your order date. When initiating your return, you will be asked if you'd like your refund posted to the original payment method for your order or in the form of store credit to use on PollyFab.com. If you elect to have your refund returned to your original payment method, you will be charged a $4.99 restocking fee. If you select store credit, the restocking fee will be waived. Shipping charges are not refundable. To receive your refund back to your original payment method, you must return your items within 30 days of your order date. Once we receive your item(s), it will take some time to process your refund. This time may be extended during busy holiday or sale periods throughout the year. If you paid with a PollyFab.com gift card or PollyFab.com store credit, you will receive the money back as PollyFab.com store credit. Your PollyFab.com store credit will go back into your PollyFab.com account. Don't have an account? Use the same email address you used to make your original purchase to create an account. Please see our Terms of Sale for more information on PollyFab.com store credit, including details and restrictions. If you paid via PayPal, your refund will be issued back to your PayPal account. If you paid with a credit or debit card, your refund will be issued back to your card. The time it will take for your refund to post to your bank account, PayPal account, or credit card will vary. Please note that your refund will appear as an individual credit for each item returned, so you may see multiple credits on your credit card/bank/PayPal statement if you are returning multiple items. Refunds are processed based on applicable items and tax charges. We do not refund original shipping charges.

Unworn, unwashed, and unaltered item(s)* may be returned. Follow the steps below and note that we must receive your item(s) in our FONTANA， California warehouse within 30 days of your order date. Items marked as FINAL SALE are not eligible for return.

• With your order number and billing or shipping zip code handy, visit our Returns Portal.

• Follow the instructions to print your UPS return label.

• Package the unworn item(s), including the return form, and bring the package to any authorized UPS location. Once received, it will take some time to process your refund, minus any original shipping charges. This time may be extended during busy holiday or sale periods throughout the year. The time it will take for the refund to post to your bank account, PayPal account or credit card varies.

If you would like to make an exchange, start a return, and ship your item(s) back to us. Select the store credit refund method if you would like to wait for your return to be processed and a credit to be given before placing a new order. If you are concerned that your item may sell out, select the refund to your original method of payment and place your new order right away. Please note that if you elect to have your refund returned to your original payment method, you will be charged a $4.99 restocking fee. If you select store credit, the restocking fee will be waived. Shipping charges are not refundable. Once we receive your item(s), it will take some time to process your refund. This time may be extended during busy holiday or sale periods throughout the year. Due to constantly changing inventory, we cannot guarantee item availability.

Refunds are processed based on applicable items and tax charges. We do not refund any original shipping charges.

We are happy to refund gifts purchased on PollyFab.com in the form of a PollyFab.com store credit. To start a gift return, please contact us and make sure that you have the original order number and shipping zip code or billing last name ready. If you do not have that information, don’t worry—we can help dig that up for you. Please note that PollyFab.com store credit does not expire. Please see our Terms of Sale for more information on PollyFab.com store credit, including details and restrictions.

We provide a return shipping label if you are within the contiguous United States. When initiating your return, you will be asked if you'd like your refund posted to the original payment method for your order or in the form of store credit to use on PollyFab.com. If you elect to have your refund returned to your original payment method, you will be charged a $4.99 restocking fee. If you select store credit, the restocking fee will be waived. Shipping charges are not refundable. Need to return something? Start your return.

We accept returns within the timeframe noted in our Return Policy. We start planning our giving with our Impact Partners after the return timeframe passes. This allows us to determine the final sales and move forward with our giving accurately.

Please treat your PollyFabGift Card like cash. Unfortunately, we are not responsible if your gift card is lost, stolen, or if anything else happens to it. Also, PollyFab Gift Cards do not expire. Please see our Terms of Sale for more information on PollyFabGift Cards.

Yes, our Gift Cards have some restrictions, including the following: you may not use coupons and other discounts or promotions to purchase gift cards; gift cards cannot be used to purchase other gift cards; gift cards are Final Sale and not eligible for return; and Gift cards may only be applicable to purchase certain products or services on our website, or they may exclude the purchase of certain products or services. Please see any applicable restrictions noted on your gift card or the applicable product(s) or promotion(s) for further details. Please see our Terms of Sale for more information on PollyFabGift Cards.

Store credit is non-transferable and is for your use only. Please see our Terms of Sale for more information on PollyFabGift Cards.

If the product(s) you purchased are damaged or otherwise show material or manufacturing defects, please submit your warranty claim here. If you believe that the PollyFabshoe products you purchased are defective with regard to materials and workmanship within 60 days of the date of purchase, please make sure you submit the requested information with the claim form. Please note that this warranty does not apply to fair wear and tear, willful damage, abnormal storage, alterations, repairs, improper fit, scratched lenses (for eyewear), or improper/unreasonable use. We will review your warranty claim once we have all the requested information, and we will confirm the outcome via email. Should we notice that your claim is incomplete, or should we require additional information, we will contact you. Please note that all additional information requested needs to be sent to PollyFab within 30 days of the initial request; otherwise, your claim will be closed. If you purchased your product(s) from a retailer, please contact them directly for information on any warranty they may offer.